Published by Infinity, Infinity is an all-in-one dropshipping tool for eBay sellers. We deliver hand-vetted, high-margin product leads daily to help sellers grow profitable eBay businesses.

Why Templates Save Time (and Headaches)

Managing customer messages on eBay can be time-consuming, especially once your store gains traction. Having a set of pre-written templates for common situations will help you respond faster, stay professional, and maintain high seller ratings.

Templates for Common eBay Scenarios

1. Shipping Update

Dear Valued Customer,
Thank you for your order! I'm pleased to inform you that your order has shipped with [Carrier] and delivery is expected on [Delivery Date Estimate]. Your item is on the way and I’ll update you with tracking as soon as it’s available. Thanks for your patience!

2. Item Out of Stock (Offering Cancellation)

Dear Valued Customer,
Unfortunately, the item you ordered is currently out of stock. I want to make things right, would you prefer to request cancellation and receive a full refund or for me to try and source a replacement? Just let me know and I’ll take care of it ASAP.

3. Item Not Received (Tracking Shows Delivered)

Dear Valued Customer,
Thanks for reaching out. According to the tracking info, your package was delivered on [Date] to [Buyer's Delivery Address]. Can you please check with neighbors or around your delivery area? If it still hasn’t turned up, I’ll help you with the next steps.
*Make sure to upload a delivery photo if you have it

4. Return Request Approved

Dear Valued Customer,
I’ve approved your return request. Please send the item back using the provided label. Once received, I’ll issue a full refund right away. Let me know if you need anything else in the meantime!

5. Thank You Message After Delivery

Dear Valued Customer,
Just wanted to personally say thank you for your order. I hope you’re enjoying your item! if you have any issues at all, feel free to message me anytime. Positive feedback is always appreciated if you’re happy with your purchase!

Final Thoughts

Using message templates not only saves time but helps you maintain a high level of customer service, even at scale. Infinity users can plug these into their workflow and focus more time on sourcing and selling, not typing the same message 100 times.

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