Published by Infinity, Infinity is an all-in-one dropshipping tool for eBay sellers. We deliver hand-vetted, high-margin product leads daily to help sellers grow profitable eBay businesses.

Customer service is perhaps the most underrated skill that separates top earners from those who don't succeed in this business. This might sound simple, but if you treat it seriously, it becomes a powerful driver of sales and account growth.

Here’s the golden rule: always reply. That’s it. If a buyer sends a question, respond. Even if the answer is right there in your description, most people won’t read, they’ll just message. A fast, kind response is often all it takes to close the sale.

So, how do you answer effectively? Start by checking the Amazon page for the item. Can’t find it? Look through reviews or Q&A. Still stuck? Ask ChatGPT for a clear, friendly explanation.

Honesty is key. If you can’t answer confidently, say so politely. Buyers appreciate honesty and clarity more than anything.

Now let’s talk about the algorithm. eBay actually tracks how quickly you reply to buyer messages. The faster you are, the more they favor your listings in search rankings. Quick replies = higher trust = more visibility.

And don’t forget the psychology here: a message means the buyer is halfway there. They’re interested, they just need reassurance. Your reply builds trust. Be real, be helpful, and don’t sound robotic.

Bottom line: respond quickly, be useful, and talk like a human. That’s how you turn quick questions into real sales and build a brand people trust.

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